Questions from offshore operators, crews and procurement teams.

No, GreenHulls enhances rather than replaces your existing systems, it requires no custom hardware and acts as a lightweight, complementary solution for real-time field coordination and workflows.

Adoption is fast and straightforward, featuring an intuitive, low-touch interface, built-in training.

Yes, GreenHulls is open to interfaces, please reach out to see how this can effectively be completed.

GreenHulls was built with the rigors of offshore in mind. Greenhulls utilises an encrypted offline cache with Sync-on-Signal automatic cloud sync upon reconnection allowing you to continue operations until reconnected.

All platform data is encrypted (TLS 1.2+ in transit, AES-256 at rest) and hosted strictly in EU cloud regions (Frankfurt) compliant with UK GDPR and protected by SOC 2 Type II certified cloud infrastructure.

You retain ownership of all proprietary documentation, reports, and vessel media, while platform-wide analytics rely exclusively on permanently de-identified, anonymised metadata. Client data is never locked in: authorised administrators can request a complete export of user and operational data at any time. Upon contract termination, all client data is securely deleted within 30 days. For enterprise clients, GreenHulls is willing to establish a Source Code Escrow agreement to ensure business continuity.

Greenhulls is intended as a communication and coordination tool, it does not control your vessels systems or assets directly.

Yes. GreenHulls is fully compliant with the UK GDPR and the Data Protection Act 2018. All customer data is hosted within the EU (Frankfurt, Germany, eu-central-1) to ensure data sovereignty. A standard Data Processing Agreement (DPA) is available on request.

The GreenHulls SOMS platform is hosted with managed cloud providers: Vercel (web frontend), Supabase (Postgres database, file storage and realtime services) and Railway (AIS data ingestion). The Supabase project is provisioned in the EU (Frankfurt, Germany, eu-central-1) region, keeping all customer data within the EU and within GDPR scope.

GreenHulls inherits SOC 2 Type II controls from its certified providers. Vercel, Supabase and Railway are independently certified to SOC 2 Type II. Vercel and Supabase run on AWS enterprise-grade data centres certified to ISO 27001 and SOC 1/2/3. GreenHulls is currently preparing for UK Cyber Essentials certification.

All data in transit is encrypted using TLS 1.2 or higher (TLS 1.3 negotiated by default). Data at rest is encrypted using AES-256. Supabase Postgres uses AWS-managed AES-256 disk encryption, and all object storage (vessel photos, PDF reports) is AES-256 encrypted on managed object storage.

GreenHulls holds cyber liability insurance covering areas including cyber extortion, system damage, business interruption and loss mitigation.

Best-efforts targets: P1 Critical (system offline), 4 business hours initial response. P2 High (major feature broken), 1 business day. P3 Normal, next business day. Support hours are Monday to Friday, 09:00 to 17:00 UK time, excluding UK public holidays.

Administrative access to all provider consoles is secured with strong passwords and mandatory multi-factor authentication (MFA). Service credentials and third-party API keys are held only as provider-side environment variables and are never committed to source control or embedded in client builds. Per-user SAML 2.0 SSO is on the roadmap ahead of general release.